Japan Travel Information Box

Terms and Condition

Terms and Condition

Service Terms and Conditions

Article 1 (Purpose and Scope of Terms)

  • 1.These terms and conditions (hereinafter referred to as “the Terms”) stipulate the conditions for using the travel information and concierge services provided by Kaguya Reisebüro LLC (hereinafter referred to as “the Company”). Users of the Service are deemed to have agreed to the Terms by registering to use the Service based on the provisions of Article 5 after reading the entire text of the Terms.
  • 2.The rules regarding the use of the Service posted by the Company on its website shall constitute part of the Terms.
  • 3.In the event of any discrepancies between the contents of the Terms and the rules in the preceding clause or any other descriptions related to the Service outside of the Terms, the provisions of the Terms shall take precedence.

Article 2 (Definitions)

Unless otherwise specified in the Terms, the definitions of terms are as follows: a.“The Service” refers to the provision of travel information on the Company’s website and the provision of other information required by the Client, in addition to concierge services involving making arrangements for the Client and the like. b.Client” refers to individuals who have registered to use the Service.

Article 3 (Service Contents)

  • 1.The details of the Service contents provided by the Company to the Client are specified on a separate service information page.
  • 2.The Company may subcontract operations related to the provision of the Service to third parties other than the Company, and the Client shall not object to such subcontracting, including the involvement of the Company’s employees, subcontractors, and their employees in the provision of the Service.

Article 4 (Client’s Obligations)

  • 1.The Client confirms and agrees to use the Service in accordance with the Terms.
  • 2.The Client guarantees that all information provided, including details registered with the Company, is accurate.
  • 3.The Client acknowledges and agrees that they use the Service voluntarily and are solely responsible for this use, except in cases of intentional misconduct or gross negligence on the part of the Company.
  • 4. The Client must not engage in the following prohibited acts when using the Service: a.Acts that violate the Terms, laws and ordinances, court judgments, decisions or orders, or legally binding administrative measures. b.Acts that may harm public order or morals. c.Acts that infringe upon intellectual property rights such as copyrights, trademarks, patents, etc., of the Company or third parties, as well as reputation rights, privacy rights, or other legal or contractual rights. d.Acts of posting or transmitting expressions that are excessively violent, expressions that are sexually explicit, expressions that discriminate based on race, nationality, creed, gender, social status, lineage, etc., expressions that incite or encourage suicide, self-harm, or drug abuse, or expressions that include other antisocial content that could cause discomfort to others. e.Acts of impersonating the Company or third parties or acts of deliberately disseminating false information. f.Acts that damage the reputation, credibility, etc., of the Company, Company staff, or other clients, or acts that have the potential to cause such damage. g.Acts of exchanging the right to use the Service for cash, property, or other economic benefits by means other than those specified by the Company. h.Acts of soliciting on behalf of external services, advertising or selling goods, political or religious solicitation, or other acts for the purpose of making profit (except those approved by the Company), acts for the purpose of carrying out sexual or indecent acts, acts for the purpose of meeting or dating strangers, acts for the purpose of harassing or slandering staff or other clients, or acts of using the Service for purposes other than its intended use as planned by the Service. i.Acts of using, without the Company’s consent, information related to the content, system, etc., of the Service outside the scope of the Service’s intended purpose, and disclosing or leaking such information to third parties regardless of the format, including verbal communication, writing, electronic media such as email, posting on the internet, uploading photographs, and the like. j.Acts that impose excessive burdens on the server beyond normal usage or acts that encourage such behavior, and any other actions that obstruct the operation or provision of the Service, or use of the Service by other clients, thereby causing interference or hindrance. k.Acts of assisting or encouraging any of the prohibited acts described above. l.Any other acts deemed inappropriate by the Company.
  • 5.If the Client engages in prohibited acts and causes damage to the Company or a third party, the Client shall compensate for all such damages (including legal fees) incurred by the Company or third party.
  • 6.If the Company determines that prohibited acts have occurred or are likely to occur, the Company may take appropriate measures within a reasonable scope to eliminate and prevent any adverse effects caused by such acts.
  • 7.The Client acknowledges and agrees in advance that the Company may record, film, and implement other management measures in the process of providing the Service for the purpose of preventing the prohibited acts specified in this Article.
  • 8.The Client acknowledges that all copyrights, trademarks, and other intellectual property rights related to the Service (excluding data owned by the Client) belong to the Company, or to the rights holders who have granted the Company permission with respect to these rights. The Client must not engage in acts such as reproduction, transfer, lending, translation, modification, reposting, public transmission (including enabling public transmission), transfer, distribution, publication, or using for commercial purposes, etc., with respect to these rights.
  • 9.The Client grants the Company a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to use, reproduce, distribute, create derivative works, display, and perform text, photos, videos, and other materials provided by the Client to the Company.
  • 10.The Client agrees to waive any moral rights in connection with texts, photos, videos, and other materials provided by the Client to the Company or parties to which the Company has transferred its rights or who have been authorized by the Company.

Article 5 (User Registration)

  • 1.1. Individuals wishing to become a Client shall apply for user registration upon agreeing to the provisions of the Terms by providing certain information specified by the Company (hereinafter referred to as “Registration Details”) by a method determined by the Company. At the point in time that the Company sends a notification of acceptance for the application, user registration by the Client shall be complete and a contract shall be established. User registration may only be applied for by individuals on their own behalf; applications for user registration made by proxies or through impersonation are not permitted.
  • 2. The Company may refuse a registration or arbitrarily delete the registration, restrict functions, or terminate the contract without prior notice, even after registration, if it determines that the Client falls under any of the following or is likely to do so. The Company shall have no obligation to explain such actions and bears no responsibility with respect thereto. a.When the Company determines that there is a risk of violating the Terms. b.When the applicant for registration is under 18 years of age. c.When the applicant is involved in any form of interaction or involvement with antisocial forces, including but not limited to organized crime groups, gang members, right-wing groups, or antisocial forces, or cooperates with or is involved in the maintenance, operation, or management of antisocial forces, etc., through funding or other means. d.When false information is found in the information notified to the Company or documents submitted to the Company. e.When the applicant has previously violated a contract with the Company, or their registration has been rejected, deleted, or revoked. f.When the application for user registration is carried out through impersonation or similar methods. g.When the Service is used for business purposes by corporations or individuals. h.When the Company deems that the registration is inappropriate for any other reason.
  • 3.The Client shall promptly notify the Company of any changes to their Registration Details in accordance with a method specified by the Company whenever the need arises.

Article 6 (Payment of Usage Fee)

  • 1.The Client shall pay the usage fee to the Company in accordance with a method specified by the Company.
  • 2.In the event of any changes or errors in the information provided for the payment method in the preceding clause, the Client shall promptly make corrections. If the Company suffers damages due to a delay in such corrections, the Client shall compensate for all such damages.
  • 3.Even if the Client’s usage period expires without them having utilized all the services specified in the plan for which the usage fee has been paid, the usage fee shall not be refunded.
  • 4.If there are any unpaid usage fees by the Client, the Company may restrict or terminate the use of the Service by the Client. Note that if the Client fails to pay the usage fee by the initial payment deadline, the contract shall be terminated automatically.
  • 5.If the Company is required to refund any usage fees received from the Client to the Client, the Client shall be liable to pay the refund handling fee. However, this shall not be the case if the reason for the refund is attributable to the fault of the Company. Note that the term “refund handling fee” refers to an amount equivalent to the payment fee of the payment service designated by the Company.

Article 7 (Confidentiality)

Except with the Company’s prior written consent, the Client shall not disclose, leak, or engage in any other similar acts related to non-public information disclosed by the Company requiring confidential handling by the Client in connection with the Service.

Article 8 (Personal Information)

The Company strives to handle the Client’s personal information and other information related to privacy (hereinafter referred to as “Personal Information”) appropriately in accordance with the Company’s designated privacy policy.

Article 9 (Registration Cancellation)

  • 1.If the Client wishes to cancel their registration and withdraw from the Service, they can contact the Company using the contact information specified in Article 16 to withdraw from the Service and terminate the contract based on a method determined by the Company.
  • 2.The Company may cancel the Client’s registration or terminate the contract without prior notice if it is determined that the Client falls under any of the conditions specified in Article 4, Clause 4, or there is a potential for such conditions to apply.
  • 3.Even after the Client’s registration has been canceled for any reason, the Company may retain information related to the Client. However, the Company shall not have any obligation to continue retaining such information.
  • 4.If the Client’s registration for the Service is canceled or the contract is ended for any reason, the Client shall not be relieved of any obligations arising before the registration was canceled or contract was ended.

Article 10 (Suspension, Modification, and Termination of Terms & Service)

  • 1. The Company may temporarily suspend provision of the Service without giving prior notice to the Client in the following cases. Even if the Client suffers damages due to such temporary suspension, the Company shall not bear any responsibility whatsoever. a.When maintaining the servers related to the Service, performing disaster recovery or regular maintenance of the Service, changing specifications, or fixing defects in the Service. b.When the occurrence or potential occurrence of natural disasters, political disturbances, or other emergencies, or the establishment of laws and ordinances or amendments thereto make operating the Service difficult or impossible. c.When there are abnormalities in the systems necessary for providing the Service. d.When investigating the misuse of IDs, etc. e.When the Company has determined it necessary to temporarily suspend operation of the Service due to unavoidable reasons.
  • 2.The Company may change the Terms when deemed necessary. When changing the Terms, the Company shall notify the Client of the effective date and content of the updated Terms on the Company’s website or via another appropriate method, or notify the Client directly. However, in the case of changes to content that require the Client’s consent according to law, the Company shall obtain the Client’s consent through a method designated by the Company.
  • 3.The Company may change, suspend, discontinue, or terminate the Service in whole or in part at any time if the Company deems it necessary. In such cases, the Company shall not be held liable for any disadvantages or damages suffered by the Client, except in cases of intentional misconduct or gross negligence on the part of the Company. When terminating all or part of the Service, the Company shall notify the Client at least one month in advance. However, in the event of unforeseeable circumstances, the establishment, amendment, or repeal of laws, ordinances, or regulations, or force majeure such as natural disasters, the Company may terminate the Service without providing one month’s notice.

Article 11 (Disputes with Third Parties)

  • 1.If there is any dispute between the Client and a third party, including local guides appointed by the Company, arising from use of the Service, the Client, as a party to the dispute, shall be responsible for and bear the cost of resolving the dispute. If the Company or a third party suffers any damages due to or in relation to the dispute, the Client shall compensate for such damages.
  • 2.If the Client infringes upon the rights of a third party, thereby resulting in the Company incurring costs or other expenses related to claims or demands for compensation or other expenses, etc. from the third party, the Client, as a party to the dispute, shall be liable to pay such compensation or other expenses, etc. (including legal fees).

Article 12 (Severability)

If any article or clause in the Terms is determined to be in conflict with any laws and ordinances or non-legally binding in relation to any party, such article or clause shall be deemed invalid to the extent at which it is determined to be in conflict with such laws and ordinances or non-legally binding, while all other articles and clauses in the Terms shall remain valid and in effect.

Article 13 (No Warranty and Disclaimer)

  • 1. The Company does not provide any warranty, whether explicit or implicit, regarding the Service, including but not limited to the following (including warranty for defects in rights, warranty for defects in goods, and assurance of non-infringement of rights): a.That the website will not be interrupted or error-free. b.That there will be no disruptions to the website, errors in the operation of the Service or communications, omissions, interruptions, deletions, defects, delays in operation or transmission, or communication line failures related to the Service. c.That the website will be free from cyberattacks such as unauthorized access, hacking, or the like. d.That the website and its contents are accurate, complete, reliable, and up-to-date, or free from viruses or other harmful elements.
  • 2.The Company makes no guarantee whatsoever that information obtained from, or through the use of, the Service is accurate, complete, or up-to-date. The Company shall not be held responsible for the Client’s use of or reliance on such information.
  • 3.The Company shall not bear any responsibility whatsoever for any compensation for damages, whether direct or indirect, arising from the suspension, interruption, termination, unavailability, or modification of the Service, loss of data, equipment malfunction or damage resulting from use of the Service, or any other damages suffered by the Client in connection with the Service.
  • 4. The Client shall comply with the following when using external tools in conjunction with the Service (includes online meeting systems (including but not limited to Zoom), communication tools, and payment systems; hereinafter referred to as “external tools”) a.The Company shall not bear any responsibility whatsoever for malfunctions in external tools. b.The terms and conditions of the tool provider shall apply when using external tools; the Terms shall not apply. c.The Client shall bear responsibility for all costs and preparation for communication equipment necessary for using external tools. d.When using external tools, the Client shall assume responsibility for installing the recommended version of the external tool, registering with the external tool, and ensuring that it is in a usable state. e.The Client shall confirm that the communication environment does not interfere with use of the Service. f.The Client acknowledges the possibility that certain parts of the Service may not be accessible or usable depending on the Client’s internet connection environment or the like.
  • 5.The Company shall not bear any responsibility for any delays in performance, impossibility in performance, or incomplete performance of the system, in whole or in part, due to force majeure events that cannot be attributed to the Company, such as natural disasters, wars, civil conflicts, riots, establishment, amendment, or repealing of laws and ordinances, orders or dispositions by public authorities, labor disputes, accidents affecting transportation facilities or communication lines, increases in raw material costs or transportation fees, significant fluctuations in exchange rates, and other unavoidable events.

Article 14 (Damages and Compensation)

  • 1.If the Client causes damages to the Company due to violating the Terms, or arising from or in relation to use of the Service, the Client shall compensate the Company for such damages (including legal fees).
  • 2.The Company shall not be held liable for any damages suffered by the Client arising from or related to the Service, except in the case of intentional misconduct or gross negligence on the part of the Company.
  • 3.Even in cases where the Company is liable, the liability shall be limited to compensation for damages. In such cases, the maximum liability of the Company shall be limited to the amount of the total usage fees paid by the Client to the Company during the past year. Furthermore, the Company shall not be liable for consequential damages, indirect damages, special damages, future damages, or loss of profits.

Article 15 (Governing Law and Jurisdiction)

  • 1.The Terms shall be governed by and interpreted in accordance with the laws of Japan.
  • 2.Any and all disputes arising from or in connection with the Terms shall be subject to the exclusive jurisdiction of the Tokyo District Court as the court of first instance.

Article 16 (Contact Information)

For any concerns or questions related to the Service, please contact the following:

Kaguya Reisebüro LLC
Personal Information Complaint and Consultation Contact Person: Mariko Sugie
ICHIGO-Higashi-ikebukuro-Building 6F,
1-34-5 Higashi-ikebukuro, Toshima-ku,Tokyo
phone : +81 (0)50-3704-4480


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